Contakt

1. Press distribution
   At this extension, you can place an order for press supply and change of apportionment, as well as the lack of documents, file a complaint related to non-delivery or returns, request a duplicate of the agreement.
2. Subscription
   At this extension, you can report: order or renewal of subscription, any change in the subscription, in particular the shortening of its period.Additionally, you can file a complaint and inform about change of the data.
3. Offer for New Customers
4. Mail and Courier Services
   At this extension, you can obtain information about the status of your package, opening hours of our points, the dimensions and weight of sent package, the procedure of picking up the package, the time remaining to pick up the package, points which offer such services as Paczka w Ruchu.
5. Accounting and payments
   At this extension, you can register a request related to: obtaining information about the state of balance, interest notes, current account, the status of the invoice.You can also confirm the payments, obtain information about non-payment / receipt of the transfer / deduction of commission and establish a schedule of repayments (rescheduling of debts).
6. Other
   At this extension, you can report any other issues that have not been described in any of the above points, includingissues related to charges for rent, renting land from Ruch S.A., etc.

General information on the reception and consideration of notifications received from the customers of Ruch S.A.:

1. Notifications from our Customers are handled by the appropriate departments and organizational units of Ruch S.A.
2. Any notifications addressed to the Board or the Supervisory Board of Ruch S.A., after initial recognition, are directed to the appropriate department or organizational unit Ruch SA – for consideration.
   The abovementioned department or organizational unit provide the statement of the Ruch S.A. position on a given issue and forward this position to the Customer.
3. The Customer or External organization waiting for the information, after the notification has been considered, shall be informed about the position of Ruch S.A.:
   1)  in writing – if the notification was submitted ​​in writing;
   2)  in writing or electronically – if the notification was submitted by e-mail.

4. Customers’ notifications are handled immediately, but not later than 30 calendar days following the date of receiving notification by Ruch S.A.
5. In the case, when it is not possible to take a position in regard to the notification within 30 calendar days, an appropriate department or organizational unit of Ruch S.A., before the expiry of that deadline, notify all interested parties of the reasons for the delay, stating the expected date of taking a position on this issue.
6. If the content indicates that Ruch S.A. is not an addressee of the notification, RUCH S.A. returns it to the party that submitted the notification.
7. If, from the content of the notification it is not possible to establish its subject clearly, Ruch S.A, asks the party that submitted the notification, within 14 calendar days following the date of receiving the notification, to make clarification or amendments, indicating that their absence will result in non-consideration of the notification.